Frequently asked questions
Do I need to create an account to use www.justbasket.com?
You do not need an account to browse through the products or build your shopping cart. But you are required to have an account to place an order.
Is there any minimum value to place an order?
Yes, $30 is the minimum order value to place an order. You can see this information in checkout process.
Is there any charge for delivery?
No, In general delivery is free. But for long distance delivery there is charge for $6.99. At present, delivery to these zip codes are free '97006, 97229, 97291, 97003, 97129, 97005, 97077, 97076, 97075, 97225, 97298, 97078, 97124, 97210, 97079, 97008, 97007'.
Service Areas: 97006, 97003, 97291, 97229, 97005, 97075, 97076, 97077, 97129, 97225, 97078, 97298, 97007, 97008, 97079, 97223, 97210,
97221, 97281, 97124, 97205, 97201, 97123, 97203, 97239, 97224, 97209, 97258, 97227, 97253, 97294, 97256, 97280, 97282, 97254, 97283,
97286, 97290, 97292, 97251, 97242, 97296, 97207, 97208, 97228, 97238, 97240, 97293, 97204, 97113, 97217, 97219, 97070
What if an item I ordered is not available?
While in checkout process you are requested to choose if an item is qualified for substitute. If you have not opted for substitute and item is unavailable then we will issue a refund for that item. This happens in rare situations.
What is your return policy?
You are 100% covered for quality satisfaction. If something doesn’t meet your expectations, you can contact us and we will refund you for the same.
Can I make changes to my order once it is placed?
Yes, you can contact us for any changes before order is picked up for packing and shipment. All change request to order must be made before order is shipped and out for delivery.
Can I get refund for the items that I no longed need?
Yes, you will get the refund for the items that you requested to remove from the order. All change request to order must be made before order is shipped and out for delivery.
Why is my credit card is charged different amount than my order total?
Your card is placed with temporary authorization on your order total and will be not charged immediately. Once order is completed, then your card will be charged with final order total. The final order total will be shown in the email receipt.
How do I use Referral Code received from a friend and family members? Click here
Navigate to Cart Page in checkout process, you can see 'I have referral coupon code' on the bottom left hand side of the page, enter the referral code and click on Apply Coupon to get discount.
Refer & Earn Program Click here
Invite your friends and family to JustBasket using the code displayed in My Account > Refer & Earn. You will get $5.00 cash back to your JustBasket wallet on every successful first order placed by your friends and family. Your friends and family will also get $5 discount in their first order if they use this Referral Code.
How do I use my wallet amount?
You can use wallet amount in checkout process. You will see Wallet Balance in checkout page. Select 'use my wallet amount' and click on apply in order to apply wallet amount to order total. Click here for more details.
How can I contact customer support team?
You can contact us here or email us at email@example.com. Customer support working hours are from Monday to Friday between 9AM to 5PM. Any requests or emails sent after support hours will be responded based on priority. We are working diligently towards 24X7 customer support very soon.